wrote:'How do I fix?' Troubleshooting Checklist
Use the following checklist when you have a problem with your Photobucket account. This list includes many of the settings and programs on your local computer and in your Internet connection that can prevent proper functionality of some, or all, of the features provided with your Photobucket account.
1. Install all current updates available for your Operating System.
2. Check to see if your Internet browser is in the list of browsers supported by Photobucket.
3. Install all current updates available for your Internet browser. Most browsers provide a way to check for current updates when you click the help option in the toolbar.
4. Make sure the security settings in your firewall and Internet browser are no higher than medium.
5. Check the add-ons that you have installed in your browser. Some add-ons can interfere with Photobucket.
6. Check to see if you are using an “accelerator” to compress images for faster upload through the Internet. Accelerators can occasionally interfere with content uploaded to your Photobucket account. You can try disabling the accelerator and then try uploading the content again. You may need to check the documentation from your Internet Provider or your accelerator program to determine how to modify settings.
7. Flush the DNS entries on your computer (connection issues only). See Why am I having problems accessing & using Photobucket in the FAQ or How to do a DNS Flush on your computer in the forums for instructions.
8. Check which version of Adobe Flash Player you have installed. Photobucket requires Adobe Flash Player 9 or later. You can check your version in the Adobe Flash Player product section of the Adobe website, and you can download and install the current version from the Adobe Flash Player support section of the Adobe website. If you have the most recent version installed and are still receiving a message that you need to install the latest version, try uninstalling Adobe Flash Player and then reinstalling the current version from Adobe Flash Player support.
9. Check the JavaScript/Active Scripting settings in your Internet browser. See the topic Troubleshooting: Browser Support -> How do I enable JavaScript? for more information.
10. Install all Java updates available for your computer. Check the version which you have installed, and download and install the current version, on the Java website.
11. Make sure that ActiveX/ActiveX Control are not blocked (Windows only). See the topic Why don't I see the Video & Webcam uploader? for more information.
12. Make sure your Internet browser cookies are enabled and not blocked. See the topic Troubleshooting: Browser Support for more information.
13. Clear your browser cache and cookies. See the topic Troubleshooting: Browser Support for more information.
14. Reboot all equipment in your Internet environment including modems, routers, and computers. Be sure to turn all devices off for 2-3 seconds before bringing them back online.
15. Use a different Internet browser, such as Firefox. You can use multiple browsers to help isolate a settings issue for a particular Internet browser.
16. Temporarily disable your firewall. Photobucket takes the security of your computer very seriously. However, firewall settings can occasionally block some of the features and functionality of the Photobucket site. Temporarily disabling your firewall long enough to try the problem situation can help isolate these issues. As soon as the test is complete, please re-enable your firewall.
17. Add photobucket.com to your list of trusted/safe sites. See the following Photobucket forum thread for detailed instructions for some browsers:
http://forums.photobucket.com/showthread.php?t=23440
18. Use a different computer, and try the same process, to help to isolate an issue and determine if the problem is specific to a particular system or environment.
19. Reset your password to ensure that you have the correct log in information.
20. Check our tutorials to ensure that you are following the recommended steps.